In the world of wellness, touch is fundamental. But it is human connection that truly makes the difference.

In this talk, Kris Reichert shows how emotional intelligence and non-verbal communication profoundly influence the client experience: from the welcome, to the treatment, all the way to the memory they will carry with them.

Learning to read body signals, manage one’s own emotions, and create an authentic connection means increasing trust, professionalism, and client loyalty. Because in the wellness industry, we don’t work only with our hands, but with your presence.